Terms and Conditions
Effective Date: 04 August 2025
By booking with KD Magic Shine, you agree to the following terms and conditions:
1. Service Details
We offer standard cleaning and optional add-ons, as listed on our website. Custom jobs must be discussed and approved in advance.
2. Scheduling and Access
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Clients are responsible for providing access to the property at the scheduled time.
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If our cleaners are locked out, a $50 lockout fee may be charged.
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Cleaners will wait up to 15 minutes beyond the scheduled start time.
3. Cancellations & Rescheduling
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Please cancel or reschedule at least 24 hours in advance.
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Late cancellations may result in a $50 cancellation fee.
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Repeat last-minute cancellations may lead to termination of service.
4. Payment Terms
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Payment is due at the time of service via credit card, debit card, or mobile payment.
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A valid payment method must be on file for recurring services.
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Returned payments or chargebacks may result in a $25 processing fee.
5. Damages & Liability
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Our cleaners take great care but are not responsible for pre-existing damage.
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Please secure valuables and fragile items before service.
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Any damages must be reported within 24 hours of service.
6. Satisfaction Guarantee
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If you are not satisfied, please contact us within 24 hours. We will re-clean the affected area at no additional cost.